FAQs
Shopping Information
Where do you ship?
We currently ship across the United States and Canada. Free shipping is included on all orders-no hidden fees.
How long does shipping take?
Orders are processed within 1–3 business days.
Once shipped, delivery typically takes 3–7 business days, depending on your location.
Is shipping really free?
Yes. Shipping is 100% free on all orders, with no minimum purchase required.
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Payment Information
What payment methods do you accept?
We accept all major payment methods, including:
Credit & Debit Cards
PayPal
Secure online payment gateways
All transactions are encrypted and secure.
Is my personal information safe?
Yes. Your privacy and security are very important to us.
We use industry-standard encryption and never share your information with third parties.
Are there any hidden fees or extra charges?
No. The price you see at checkout is the price you pay.
No hidden fees
No handling charges
Free shipping included
Your bank or card issuer may apply standard currency conversion fees if applicable.
Can I pay in installments or use Buy Now, Pay Later?
Buy Now, Pay Later options (such as installment payments) may be available at checkout depending on your location and eligibility.
If available, you’ll see the option clearly displayed during checkout.
Order Returns
Do you offer returns or exchanges?
Yes. We offer a 30-day return policy from the date of delivery.
Items must be unused, in original packaging, and in resellable condition.
Please note: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
What if my item arrives damaged or defective?
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the issue.
We’ll make it right with a replacement or refund at no extra cost.
How do I track my order?
Once your order ships, you’ll receive a tracking number by email.
You can also track your order anytime from the Order Tracking page on our website.
Can I cancel or change my order?
Orders can be canceled or modified within 12 hours of purchase, as long as they haven’t been processed or shipped.
After this window, we may not be able to make changes.
Have questions? We've got answers.
Our Frequently Asked Questions are designed to give you quick, clear information about shopping with Dupeliving-from orders and payments to shipping and returns.