19" Ivory Jute Basket

At Dúpéliving, we’re committed to making your shopping experience simple and transparent. Please review our shipping and returns policy below before placing your order.

📦 Shipping Policy

Where We Ship
We currently ship to customers in the United States.

Shipping Cost
✅ Free shipping on all orders — no minimum purchase required.

Order Processing Time
Orders are typically processed within 1–2 business days (excluding weekends and holidays).

Delivery Time
Once shipped, delivery usually takes 2–5 business days, depending on your location. Please note that delivery times may vary due to carrier delays, weather conditions, or high-demand periods.

Tracking Information
Once your order ships, you will receive a confirmation email with tracking details so you can follow your package every step of the way.

🔄 Returns Policy

We want you to love your purchase. If you’re not completely satisfied, we offer a 30-day return policy.

Return Window
You may request a return within 30 days of delivery.

Return Conditions
To be eligible for a return:

• Items must be unused, unworn, and in their original packaging
• Items must be in the same condition as received

Return Shipping

• Customers are responsible for return shipping costs
• Original shipping fees (if any) are non-refundable

Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be issued to your original payment method within 5–10 business days.

🚫 Non-Returnable Items

Certain items may not be eligible for return, including:

• Final sale or clearance items
• Items marked “non-returnable” on the product page

📩 How to Start a Return

To initiate a return, please contact us at cs@dupeliving.com with:

• Your order number
• Reason for return

Our support team will guide you through the next steps.

❓ Questions?

If you have any questions about shipping or returns, feel free to contact us anytime. We’re happy to help!